Fidelis MGU Claims Function


Our live analytics and aggregation system FireAnt helps us to understand clients who might be impacted by a given natural catastrophe event and respond proactively to start the process of engagement.

Our in-house development team have built a customised claims system to reflect the specific needs of all our lines of business.


Fidelis MGU is building a team based on experienced market leaders and practitioners with hands on experience of claims adjusting and management across multiple events and market cycles.

The Fidelis MGU claims teams sit with and interact and cooperate with underwriting teams to enhance real time understanding of losses and coverage issues. We have a strong technical understanding but also understand the client’s perspective and the requirements of running a business.


We aim to settle claims fairly and expeditiously in accordance with policy terms and conditions, being proactive and listening to our clients and brokers. We aim to use our claims service to help build our client and broker relationships by providing excellent levels of service and transparency

Our team

  • David Turner

    David continues his role in 2023 at Fidelis MGU. David joined Fidelis Insurance in 2020 following a 30 year career at Amlin, most recently as the Global Claims Director responsible for claims across all of their regulated entities. David has experience across multiple classes of business, managing technical claims as well as Operational and Strategic Claims Management roles. He has held a variety of Committee roles in the London Market through the years, and is a strong believer in delivering a first class claims experience for our Clients globally.

    Phone: +44 203 846 6068, +44 7920 835 322

  • Danny Gallagher

    Danny continues his role in 2023 at Fidelis MGU. Danny joined Fidelis Insurance in 2021 and brings over 23 years’ experience in Technical, Operational and Strategic Claims Management. In his most recent role at AmTrust, Danny held a Technical Leadership role, covering multiple lines of business and territories across Europe and North America. Prior to that Danny held Senior Management positions at FBD, Quinn and AXA Insurance.

    Email: [email protected]
    Phone: +353 1 566 8081

  • Geoff Fazan

    Geoff continues his role in 2023 at Fidelis MGU. Geoff  joined Fidelis Insurance in 2018 from Singapore where he was Senior Adjuster for specialty claims at Axa XL (formerly XL Catlin). Prior to that he worked as an Aviation claims specialist with Catlin and XL Catlin in London. Before joining the insurance industry, Geoff worked for 6 years as a project manager in the arts and entertainment industries. He has a Bachelor of Arts from Newcastle-upon-Tyne (2006) and a Master of Studies from Oxford (2012).

    Email: [email protected]
    Phone: +44 203 846 6069, +44 7342 020 909

  • Katherine Ostler

    Katherine joined Fidelis MGU in July 2023 from MS Amlin where she was a Claims Operations Manager, bringing strong claims operational, oversight and governance knowledge as well as experience in change management across Claims and wider business functions. Katherine has over 12 years of experience working in the insurance industry including working for a Lloyd’s syndicate claims team as well as valuable experience in broader operations teams.  

    Email: [email protected]

  • Karen Amos

    Karen continues her role in 2023 at Fidelis MGU. Karen joined Fidelis Insurance in 2021 as a Senior Claims Adjuster in the Bermuda office.  Prior to joining Fidelis, Karen was at AIG in the Multinational division where she held several roles, from producing to reinsurance recoverables, and eventually to managing the main reinsurance services office responsible for handling all of AIG’s global fronting programs.   

    Email: [email protected]
    Phone: +1 441 279 2572, +1 441 535 1011

  • Matt Drewry

    Matthew continues his role in 2023 at Fidelis MGU. Matthew joined Fidelis Insurance in 2020, bringing with him 28 years’ experience, most recently as a Senior Claims Advocate and Director at Willis Towers Watson. Matthew has experience in multiple classes of business both in technical and operational roles. Matthew is also a founding committee member and Director of IFASIC VZW, a leading European charitable educational conference provider who host conferences globally specialising in Fine Art and Specie Insurance

    Email: [email protected]
    Phone: +44 203 846 6096, +44 782 5794 093

  • Craig Farbrace

    Craig continues his role in 2023 at Fidelis MGU. Craig joined Fidelis Insurance in 2021 from Scor where he was Global Claims Reporting manager, bringing strong claims operational, reporting and reinsurance experience and knowledge of the London market and APAC region.  Craig has over 18 years of experience working in the insurance industry including working for a Lloyds broker and the Lloyd’s claims team.

    Email: [email protected]
    Phone: +44 203 948 8232, +44 7443 060 261 

  • Neale Etheridge

    Neale continues his role in 2023 at Fidelis MGU. Neale joined Fidelis Insurance in 2021 from Swiss Re Corporate Solutions . Neale has over 35 years of experience working in both the Lloyds and Company markets and has a wealth of knowledge of Marine claims, dealing with a multitude of lines of business within the Marine sector. Neale is an active participant on the Joint Marine Claims Committee (JMCC) and the International Cargo Insurance Conference (ICIC).

    Email: [email protected]
    Phone: +44 203 948 8231, +44 744 299 3660 

  • Matthew Malone

    Matt continues his role in 2023 at Fidelis MGU. Matt joined Fidelis Insurance in November 2021 from AXA XL where he specialised in handling claims from multiple classes of business, with a particular focus on political risk, trade credit and crisis management. Matt brings over 10 years of prior experience in handling claims within the London market, before which he earned a Masters in International Relations from the University of Exeter.

    Email: [email protected]
    Phone: +44 203 948 8233, +44 7442 940 464

  • Richard Phillips

    Richard continues his role in 2023 at Fidelis MGU. Richard joined Fidelis Insurance in April 2022 from Liberty Specialty Markets, where he was Aviation and Marine Claims Manager. Richard has over 20 years’ experience in the industry beginning his careers in the Willis Aerospace team in 2000.

    Email: [email protected]
    Phone: +44 203 948 8252, +44 778 917 1404 

  • Stephen Rooney

    Stephen continues his role in 2023 at Fidelis MGU. Stephen joined Fidelis Insurance in September 2022 as a Senior Claims Adjuster. Prior to Fidelis, Stephen worked at AmTrust as Technical Lead for Outsourcing & Claims functions. Stephen has over 15 years’ experience in the insurance industry, where he has held several roles ranging from managing a portfolio of claims, covering Commercial Liability, Professional Indemnity, Property, Excess & Surplus Lines, Surety Bonds, Title Indemnity, Commercial Credit and Financial Lines.

    Email: [email protected]
    Phone: +353 87 353 2506 

  • Tracy Boxall

    Tracy continues her role in 2023 at Fidelis MGU. Tracy joined Fidelis Insurance in August 2022 as a Senior Claims Adjuster. Tracy joins from Pro Insurance Solutions Limited where she was a P&C claims adjuster, and legacy claims handler, prior to that Tracy was a legacy claims handler at RSA and travel insurance claims handler at AXA. Tracy graduated from the University of West Indies and University of Technology with a BSc Hospitality and Tourism Management and is CII qualified.

    Email: [email protected]
    Phone: +44 203 948 8234, +44 772 172 5608

  • Bob Battoo

    Bob continues his role in 2023 at Fidelis MGU. Bob joined Fidelis Insurance in June 2022 having spent 10 years with Charles Taylor Aviation (Singapore), where he was Resident Surveyor & Adjuster. Bob has over 30 years of Aviation industry experience, 20 years of which were spent with British Airways as an Aircraft Engineer

    Email: [email protected]
    Phone: +44 203 846 6060 +44 772 144 8424

  • Alexander Mcintyre

    Alexander continues his role in 2023 at Fidelis MGU. Alexander joined Fidelis Insurance in August 2022 from DXC Technology where his focus was handling North American and International Property / Casualty claims. Alexander brings over 12 years of experience within the Insurance Industry including a diverse knowledge of multiple classes of business and claims operations.

    Email: [email protected]
    Phone: +44 791 952 8037

  • Tim Norman

    Tim continues his role in 2023 at Fidelis MGU. Tim joined Fidelis Insurance in October 2022 as a Senior Claims Ops MI Analyst. Tim began his insurance careers as a claims analyst at an insurance broker firm, before working as a claims handler as part of the insurance team of an international haulage firm.

    Email: [email protected]
    Phone: +44 758 649 4596

  • Erin Levon

    Erin is a Claims Adjuster at Fidelis MGU. Erin joined Fidelis Insurance in Oct 2022 in the Bermuda office. Prior to joining Fidelis, Erin worked at Hiscox Re as an Operations Analyst later transferring into the Claims team as a Claims Technician. Erin graduated from St. John’s University with a BSc Risk Management & Insurance.

    Email: [email protected]

  • Nathan Burgess

    Nathan joined Fidelis MGU in 2023 as a claims adjuster. Prior to joining he worked as a junior claim's analyst at Renaissance Re for 2 years focusing on P&C claims handling. Nathan holds a BSc in Kinesiology from Dalhousie University and has completed the Associate in Reinsurance (ARe).

    Email: [email protected]

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